I purchased a new phone system (AT&T CL82359) and was having trouble with the voicemail waiting indicator not showing up even though the dial-tone was flashing. I tried calling Vonage to speak to one of their "highly trained support specialists". I had a very difficult time understanding both their accents as well as their grammatical structure and inflections. The first person had no idea what I was talking about, the second level guy kept telling me I had to turn the answering machine on my phone on. I eventually got him to transfer me to "Advanced level tech support in New Jersey". I couldn't understand this person any better and she seemed to know less than level 2 support.

Turns out that after the level 2 guy had fiddled with some settings he neglected to actually leave a message, or he somehow cleared the message waiting. After I finally gave up with them after an hour I checked and the dial-tone was not longer flashing. I called myself, left a message, and before I had my finger off the hang-up button, the voicemail indicator on my handset came on and the light was blinking on the base unit. And yes, the "answering system" is still off!

Come on vonage! Your highest level technical support didn't even know what FSK was! I found myself educating them on how this stff works so they would know what to look for. The second level guy couldn't even understand the manual he downloaded for my phone - even after I showed him the page numbers to look at and even read one of them to him.

For those of you who don't know what FSK is, it's OK - you can do what I did and spend 10 seconds on google and become better versed on the technology than the "highly trained support specialists" at vonage.

http://en.wikipedia.org/wiki/Message_Waiting_Indicator

http://en.wikipedia.org/wiki/Frequency-shift_keying