Hart Blogs
Darren's BlogSubmitted by dvhart on Mon, 2007-01-15 07:33.CryptonomiconSubmitted by dvhart on Wed, 2009-05-20 00:48.
Highly trained technical support specialists - my ass!Submitted by dvhart on Thu, 2009-05-07 16:49.I purchased a new phone system (AT&T CL82359) and was having trouble with the voicemail waiting indicator not showing up even though the dial-tone was flashing. I tried calling Vonage to speak to one of their "highly trained support specialists". I had a very difficult time understanding both their accents as well as their grammatical structure and inflections. The first person had no idea what I was talking about, the second level guy kept telling me I had to turn the answering machine on my phone on. I eventually got him to transfer me to "Advanced level tech support in New Jersey". I couldn't understand this person any better and she seemed to know less than level 2 support. Turns out that after the level 2 guy had fiddled with some settings he neglected to actually leave a message, or he somehow cleared the message waiting. After I finally gave up with them after an hour I checked and the dial-tone was not longer flashing. I called myself, left a message, and before I had my finger off the hang-up button, the voicemail indicator on my handset came on and the light was blinking on the base unit. And yes, the "answering system" is still off! Come on vonage! Your highest level technical support didn't even know what FSK was! I found myself educating them on how this stff works so they would know what to look for. The second level guy couldn't even understand the manual he downloaded for my phone - even after I showed him the page numbers to look at and even read one of them to him. For those of you who don't know what FSK is, it's OK - you can do what I did and spend 10 seconds on google and become better versed on the technology than the "highly trained support specialists" at vonage. Not a factory jobSubmitted by dvhart on Sat, 2009-04-04 17:27. WoodworkingShopsmith says there are 3 things that cause a humming motor, all factory repair jobs. They forgot the fourth - pull the motor, take it apart, clean the contacts, blow the dust out, get back to building cabinets! Fame and InfamySubmitted by dvhart on Thu, 2009-03-05 01:16. LinuxMany of you know I have been working extremely hard to make some quality contributions to the Linux kernel. This can be a tough environment to work it, but also very rewarding. For the last couple of months I've been working on a patch series to allow for the requeueing of Priority Inheritance aware futexes in order to make glibc pthread_condvars PI aware and avoid some of the problems with the current implementation. I recently sent out an early copy of the patch series to be reviewed by a few core people, not even labeling the mails with [PATCH] as is customary. Apparently that didn't stop someone from finding my new tongue-in-cheek error code for dealing with misbehaving user applications. I was cited on LWN's Quotes of the Week, along with Steven Rostedt, Linus Torvalds, and Andrew Morton. I was the only one, however, to earn a nickname for my efforts. Darren "graceful" Hart, thank you very much :-) If you don't have an LWN account, I'll try and post a new link once it's publicly visible, but for now, the interesting code segment mentioned in the article follows: + /* + * The pifutex has an owner, make sure it's us, if not complain + * to userspace. + * FIXME_LATER: handle this gracefully + */ + pid = curval & FUTEX_TID_MASK; + if (pid && pid != task_pid_vnr(current)) + return -EMORON; Linux Plumbers Conference: Call for TopicsSubmitted by dvhart on Tue, 2009-02-17 19:25. LinuxJon Corbet has posted an article on LWN calling for ideas for topics for this year's Linux Plumbers Conference. Last year was a great success, and I looking forward to attending this year's conference. If you haven't seen it, hop over to LWN and post your thoughts on topics you'd like to see at the conference this year. Current topic suggestions include things like improved user-space I/O APIs, configuration storage, and security integration. I'm debating if I should add "making wireless not suck on Linux".... Add your own, help make LPC a success. Email in the 21st CenturySubmitted by dvhart on Wed, 2009-02-04 06:44. LinuxGeeks worldwide have been using IMAP mail servers to, among other things, allow them to have a consistent view of their email and their folders from various clients. Unfortunately, many useful IMAP features have had poor and spotty client support. The most notable for me has been server side tagging. There is the "!Important" flag... but come on... how much information can you really store with one flag? Is it something I need to do? Something I need to follow-up on? Something I just want to be sure I don't delete? Sure you can use Labels, but most clients store those in local databases so when you pull up your mail in the office (or at home) all of your hard work tagging those mails is now invisible to you! Enter Thunderbird 2.0 with support for IMAP Keywords in the form of tags. So long as you restrict yourself to the default 5 tags mentioned in the latest IMAP spec (or rfc, or whatever it is) these tags are stored on the server! No kidding! The trick is to rename the existing Tags from the default Thunderbird profile rather than delete those and create your own. If you do that, they become custom tags and don't get propagated, at least they didn't appear to for me. Once you rename your tags, your prefs.js file should look something like this:
user_pref("mailnews.tags.$label1.color", "#FF0000");
user_pref("mailnews.tags.$label1.tag", "Important");
user_pref("mailnews.tags.$label2.color", "#CC33CC");
user_pref("mailnews.tags.$label2.tag", "Follow-Up");
user_pref("mailnews.tags.$label3.color", "#CC9933");
user_pref("mailnews.tags.$label3.tag", "Someday");
user_pref("mailnews.tags.$label4.color", "#3333FF");
user_pref("mailnews.tags.$label4.tag", "To Do");
user_pref("mailnews.tags.$label5.color", "#6600CC");
user_pref("mailnews.tags.$label5.tag", "Waiting");
If instead you find entries that look like:
user_pref("mailnews.tags.someday.tag", "Someday");
user_pref("mailnews.tags.someday.color", "#3333FF");
Then you are using custom labels. I found myself in this boat, so I edited prefs.js and added all the $label[1-5] pairs and then did a manual search to retag all my existing mail with the new labels. At this point it's a good idea to copy your prefs.js to your other thunderbird installations so the client knows to look for those tags and render them in the same colors - lest you confuse yourself ;-) Now... if only tbird would inline plain text attachments in replies.... References: Verizon SucksSubmitted by dvhart on Tue, 2008-12-30 20:12.Hey, I said "occasional rant", so I'm covered! After numerous calls to "support" I finally got Verizon to change us over to their Local TV plan (for only $12.99/mo). Since those channels are in clear QAM, my TV can tune them without the need of their really-poor-quality HD DVR (the list for that piece of crap is rant in and of itself). My HDHomeRun can also tune them, which means I welcomed back MythTV to our home for the best in homebrew HD PVR goodness (1.5 Terabytes of video storage anyone? Yeah!). After several days with the Verizon set-top box disconnected (to confirm everything worked) I took it to our local Verizon Plus store and dropped it off. The rep promised me that TV service would continue and I would just be saving the $15/mo they were charging me for their crappy box (on top of the standard service fees). I made sure I double checked with him that service would continue and got a confirmation number for when they screwed it up and I needed to call in. Well... by the time I got home they had disconnected my TV service. IDIOTS! MORONS! I'm surrounded by mindless MORONS! After two hours on the phone this morning, their billing "specialist" informed me that they can't add TV service without a set-top box because their system won't let them. They eventually got it re-enabled and set me up with a standard def set-top box free for a year, normally 5.99/mo. My TV started working again while I was on the phone with them, and I'm now watching HD local channels, but funny - there is no set-top box in the house... and she couldn't tell me if they would be delivering it or not. So now I'm watching HD while having an SD set-top box on my account, but not in my house, that I will have to start suddenly paying for in 12 months time. IDIOTS. I figured I'm best off to let the year pass and hope they either come up with a process to handle the crazy people like me with consumer level HDTVs with QAM tuners... oh wait... that's pretty much everyone with an HDTV... MORONS. Ah well, in a year's time they will likely have pissed me off in enough other ways that I'll switch to another nameless-support-free-media-conglomerate for TV "service". IDIOTS. If only OTA DTV wasn't such an amazing PITA! File Management Idea (from John Stultz)Submitted by dvhart on Thu, 2008-12-04 18:14. LinuxHey, So I'm John*. I don't blog. This isn't even So with all the discussion on the planet gnome about future UI changes, Here's a quick summary of the idea: A fair amount of file data is managed by users not as files in folders, So my idea is this: Don't fight user perception. Leverage file If a user downloads a music file, they can just save to Rhythmbox in the Here is the slide deck with more details. Of course, I'm not a gnome developer. I'm just a user. So really this is And since this is a blog post, here is a video of a cat: * I'm speaking for myself in this post, and not for my employer. Mad ScienceSubmitted by dvhart on Sun, 2008-11-30 06:36. Tech
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Mary Lou's BlogSubmitted by mlhart on Mon, 2007-01-15 07:37.Moving....Submitted by mlhart on Wed, 2008-12-17 21:52. FamilyOkay nothing to exciting I'm just trying out a new blog site (that requires less maintenance on Darren's part). So check out Hart on my Sleeve and let me know what you think. 18 weeks and counting....Submitted by mlhart on Mon, 2008-12-08 01:14. FamilyHappy Thanksgiving!Submitted by mlhart on Fri, 2008-11-28 03:29. FamilyThanksgiving is here again. It was quiet one for us here, but we enjoyed our time together as a family. We even skipped out the big food preparation and instead went to Marie Callendar's for their Holiday feast. we ate to much, and Devon had way to much Chocolate Satin pie but it was nice to come home to a clean house and just relax. We hope everyone else had a great day and time to relax and enjoy friends & family, and all of their blessings. A crazy monthSubmitted by mlhart on Mon, 2008-11-24 05:24. FamilyWell I know I am in trouble with my sister for not posting more this last month. It has been a crazy month and while I have had good intentions to post I just didn't ever feel like spend my limited free time posting. So what has happened in the last month, well lets see... Trip to Mesquite: At the end of October we made the journey to Mesquite (2 hour plane ride & then 1 hour car ride after getting baggage & car rental - dvh3 was an angel!) My oldest nephew Jordan was speaking in church as he prepared to leave on his mission to The Baltic's (Estonia). My 10 year class reunion also happened to be the same weekend so we had lots to keep us busy. Really glad to have gotten to see a few of my old classmates but I must say I enjoyed the family time most of all. dvh3 got to play with his cousins and was following his new best friend Dayton everywhere. Big Brother....Submitted by mlhart on Mon, 2008-10-20 21:50. Family
At 12 weeks I am stilling dealing with morning/all day sickness. But it does seem to be getting slightly better. I also find that I am exhausted nearly constantly. Big thanks to Darren for picking up so much of the slack. If anyone is interested you can see the 1st ultrasounds here: # 2. Meeting Bob the BuilderSubmitted by mlhart on Mon, 2008-10-20 21:35. Family
Summer Re-capSubmitted by mlhart on Tue, 2008-10-07 22:51. Family
We also enjoyed a few days at the coast with friends. We visited Pacific City, OR with our friends the Mauery's and we had a great time. We have known Vernon and Lauren for basic 10 years and 3 kids later we are enjoying getting back to the point where we can have adult conversation. Thanks to Nicole their 5 year old who puts of with Devon (I believe she is his favorite friends) and helped keep the parents informed when the boys started getting tired of each other (Nathan is only 6 months older then Devon but some days that is a BIG age difference!) Even though the beach was a bit windy we had a great time. More pictures posted here: Pacific City, OR. Oh and if your interested in a funny picture of me being attacked by a blanket check out Lauren's blog from our trip - she has some great pictures of the kids too! IQ TestSubmitted by mlhart on Tue, 2008-10-07 22:09.
So our Friend's the Mauery's posted their test scores so I had to try it. Not to bad considering I guessed on a few, I made it into the "Gifted" category. Lots of advertisements trying to get you to sign up for stuff at the end before they give you your score though. You can wade past it all but it takes a while. Planting Party!Submitted by mlhart on Mon, 2008-09-01 05:47. Remodel
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